Towards Measuring Key Performance Indicators of Semantic Business Processes
Branimir Wetzstein, Zhilei Ma, und Frank Leymann. Proceedings of 11th International Conference on Business Information Systems (BIS 2008), Innsbruck, Austria, 5-7 May 2008., Seite 227--238. Berlin, Heidelberg, Springer-Verlag, (Mai 2008)
Business Activity Monitoring (BAM) enables continuous, real-time performance
measurement of business processes based on key performance indicators (KPI).
The performance information is employed by business users but prior support
from IT engineers is required for setting up the BAM solution. Semantic
Business Process Management (SBPM) tries to minimize the needed support from IT
staff throughout the business process lifecycle. In this paper we introduce a
framework for BAM as part of SBPM. We show how performance measurement related
activities can be integrated into the semantic business process lifecycle. KPIs
are modeled by business analysts exploiting semantic annotations of business
processes. KPI models are automatically transformed to IT-level event-based
models and used for real-time monitoring using reasoning technology.