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Towards Measuring Key Performance Indicators of Semantic Business Processes

Branimir Wetzstein, Zhilei Ma, und Frank Leymann. Proceedings of 11th International Conference on Business Information Systems (BIS 2008), Innsbruck, Austria, 5-7 May 2008., Seite 227--238. Berlin, Heidelberg, Springer-Verlag, (Mai 2008)

Zusammenfassung

Business Activity Monitoring (BAM) enables continuous, real-time performance measurement of business processes based on key performance indicators (KPI). The performance information is employed by business users but prior support from IT engineers is required for setting up the BAM solution. Semantic Business Process Management (SBPM) tries to minimize the needed support from IT staff throughout the business process lifecycle. In this paper we introduce a framework for BAM as part of SBPM. We show how performance measurement related activities can be integrated into the semantic business process lifecycle. KPIs are modeled by business analysts exploiting semantic annotations of business processes. KPI models are automatically transformed to IT-level event-based models and used for real-time monitoring using reasoning technology.

Links und Ressourcen

URL:
http://www2.informatik.uni-stuttgart.de/cgi-bin/NCSTRL/NCSTRL_view.pl?id=INPROC-2008-43&engl=1
BibTeX-Schlüssel:
INPROC-2008-43
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